Frequently asked questions.
How do I access my ecard?
you will receive an email with directions from ecards@aha.org, after this it is your responsibility to follow the link and download or email your card to appropriate leadership/management.
How to claim and view your AHA ecard
Can I have proof of attendance the day of class?
Yes! Please let the instructor know ahead of time so this can be ready for you the day of class.
Which class should I attend?
If you are a healthcare professional or in training for a healthcare profession, you may be required to attend a BLS for Healthcare Providers class or renewal every two years. This is because the American Heart Association cards and e-cards expire every two years to ensure core competencies and up to date evidence based practices are shared.
all other safety conscious professions or lay rescuers such as babysitters or boy/girl scouts should obtain a Heartsaver CPR/AED course certification. Please select a First Aid course if you require one in addition to CPR. These are also two year certification, however not all employers may require them.
If you have completed a computer-based course from the AHA and require a skills validation, you should select this option and add in the comments whether you would like to perform these before or after the class you select.
If you are a leader in your organization looking for a fresh new way to present information that has become tedious or monotonous to your employees please select custom presentation and I will connect with you to discuss your needs.
How much does an AHA class cost?
Rescue Basics is responsible for setting the cost of all courses and dedicated to providing the most cost effective, quality training. Cost varies by course, however Rescue Basics maintains the integrity of their pricing as being the most affordable for the content offered.
Custom courses range in price depending on the length of presentation and time required to development content. Please request a consultation to provide a cost analysis.
What if I cannot attend my scheduled class?
There is no cancelation fee for a student that cancels with at least 72 hours notice and you may request a full refund. There is a $5 credit card processing fee charged to all refunds as it is not reimbursed from the card processor. Additional fees may be charged after 72 hours.
Less than 72 hours in advance: You will have 60 days to reschedule. Please note that this is not an extension of your current certification. $30 cancellation fee and 60 days to reschedule. Please note that this is not an extension of your current certification. There will be no refunds and this does not constitute an extension of your current certification.
No Call, No Show: There is no refund and no opportunity to reschedule without paying for a new class.
Illness or Injury: Should you be unable to attend class due to illness or injury you will be required to show proof of a medical office, Immediate/Prompt Care, or Emergency Department visit. If you cannot provide a work/school excuse or after visit summary (AVS), the case will be reviewed prior to excused absence. You have 60 days to reschedule with no monetary penalty and this does not constitute an extension of your current certification.
What if my class is cancelled by the instructor?
This is a very rare exception and will be addressed on a case by case basis with students dependent on time frame given and availability to make up courses. This may include a letter to provide to your employer/ educational institution.